Privacy Policy

1. About VisaFiling.com

VisaFiling.com is an independent travel documentation technology platform with human review. We help individual travelers, agencies, corporate clients, and partner organizations with short-stay travel authorization, eVisa, ETA, tourist visa, and related travel-document support services.

VisaFiling.com is not a government website, embassy, consulate, immigration authority, or law firm. Final visa, eVisa, ETA, travel authorization, or entry decisions are made only by the relevant destination authority.

2. Information We Collect

Depending on the service you request, we may collect the following information.

Personal Information:

• Full name
• Date of birth
• Gender
• Nationality
• Country of residence
• Contact number
• WhatsApp number
• Email address
• Residential or mailing address
• Emergency contact details, where required

Passport and Travel Information:

• Passport number
• Passport issue and expiry date
• Passport issuing country
• Passport scan or photo
• Previous travel history, where required
• Intended travel dates
• Destination country
• Purpose of travel
• Arrival and departure details
• Flight or hotel booking details, where required
• Invitation letter or host details, where required

Supporting Documents (depending on the destination and visa type):

• Passport-style photograph
• CNIC or identity document, where required
• Employment letter
• Business registration or business documents
• Bank statement or financial documents
• Tax documents, where required
• Student documents, where required
• Family documents, where required
• Invitation letters
• Hotel reservations
• Flight reservations
• Travel insurance documents
• Any other documents required by the relevant destination authority

Payment and Billing Information:

• Payment confirmation
• Transaction reference
• Invoice or receipt details
• Billing name
• Billing contact details
• Payment method confirmation

We do not intentionally store complete card details on our website. Payments may be processed through banks, payment gateways, or other third-party payment providers, depending on the payment method selected.

Website and Technical Information:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of visit
• Referring website or campaign source
• General usage analytics
• Cookies or similar tracking data, where applicable

This information helps us improve website performance, security, marketing, and user experience.

3. How We Collect Information

We may collect information when you:

• Fill out a website form
• Submit a visa or travel-document enquiry
• Contact us by email, WhatsApp, phone, SMS, or website chat
• Share documents with our team
• Make a payment
• Communicate with our staff
• Use a partner, agency, or corporate referral channel
• Visit or interact with our website or ads

We may also receive information from agencies, corporate clients, travel partners, or authorized representatives who submit applications or enquiries on behalf of travelers.

4. How We Use Your Information

VisaFiling.com may use your information to:

• Respond to your enquiry
• Check basic travel-document requirements
• Prepare document checklists
• Review your information and documents
• Identify missing or incorrect information
• Prepare or support travel-document applications
• Submit information to relevant official portals or authorities where required
• Provide application updates
• Communicate with you about your case
• Create invoices, receipts, and payment records
• Provide customer support
• Manage agency and corporate partner cases
• Prevent fraud, misuse, forged documents, or suspicious activity
• Maintain internal records
• Improve our website, services, and customer experience
• Comply with legal, regulatory, tax, accounting, or operational requirements

We only use your information for purposes connected with our services, business operations, compliance, communication, and security.

5. Sharing of Information

To provide our services, we may share relevant information and documents with:

• Government visa or travel authorization portals
• Embassies, consulates, or immigration authorities, where required
• Official visa application systems
• Payment gateways, banks, or payment processors
• Courier, appointment, biometric, or third-party service providers, where required
• Technology providers used for hosting, email, forms, storage, analytics, or communication
• Authorized agencies, corporate clients, or representatives connected with your case
• Legal, tax, accounting, compliance, or professional advisers
• Law enforcement or regulatory authorities where legally required

We do not sell your passport data, travel documents, or personal information to advertisers.

6. Government Portals and Destination Authorities

When we assist with an application, your personal information and documents may need to be entered into official government, embassy, consulate, immigration, or third-party visa application systems.

Once your information is submitted to such official or third-party systems, their own privacy policies, rules, systems, and retention practices may apply.

VisaFiling.com is not responsible for the privacy practices, technical systems, decisions, delays, fees, or policies of government authorities or third-party platforms.

7. Agency, Corporate, and B2B Submissions

If an agency, corporate client, consultant, tour operator, or partner submits information on behalf of a traveler, that partner confirms that:

• They have authority from the traveler to share the information with VisaFiling.com.
• They have obtained the traveler's consent.
• The information and documents are accurate and genuine.
• The traveler understands VisaFiling.com's role, fees, limitations, and no-approval-guarantee policy.

VisaFiling.com may contact the submitting partner or the traveler directly where required for service delivery, verification, missing documents, payment, or case updates.

8. Data Security

VisaFiling.com takes reasonable technical, administrative, and operational steps to protect personal information and documents from unauthorized access, misuse, loss, alteration, or disclosure.

These steps may include:

• Restricted staff access
• Use of company communication channels
• Internal case references
• Secure document handling procedures
• Password-protected systems
• Limited access to client files
• Staff confidentiality practices
• Deletion or archiving of documents after the required retention period

However, no online system, email, messaging platform, cloud storage, payment gateway, or file-transfer method can be guaranteed to be completely secure.

You should avoid sending sensitive documents through unsecured channels whenever a secure upload option is available.

9. WhatsApp, Email, and Communication Channels

VisaFiling.com may communicate with you through email, phone, WhatsApp, SMS, website forms, and other business communication channels.

By submitting your details, you agree that we may contact you about your enquiry, application, payment, missing documents, service updates, case status, and related support.

Please note that WhatsApp, email, SMS, and phone networks are operated by third-party providers and have their own privacy and security practices.

10. Data Retention

VisaFiling.com keeps personal information and documents only for as long as reasonably required for service delivery, customer support, legal compliance, fraud prevention, accounting, tax records, dispute handling, and business operations.

Our general retention approach is:

• Enquiry and contact-form records may be kept for follow-up and business records.
• Application documents may be kept for a limited period after case completion to support status checks, correction requests, customer queries, disputes, or compliance needs.
• Payment, invoice, receipt, tax, and accounting records may be kept for longer where required for business, legal, tax, or audit purposes.
• Documents may be deleted, archived, or anonymized when they are no longer reasonably required.

You may request deletion of your personal documents, subject to legal, accounting, compliance, dispute, or operational requirements.

11. Your Rights and Choices

Depending on applicable law and the nature of your request, you may contact us to:

• Request access to your personal information
• Correct inaccurate information
• Update your contact details
• Request deletion of certain documents
• Withdraw consent where processing is based on consent
• Ask how your information is being used
• Object to unnecessary communication
• Opt out of promotional communication

We may need to verify your identity before processing certain requests.

Some information may need to be retained where required for legal, tax, accounting, fraud prevention, dispute handling, or service-record purposes.

12. Accuracy of Information

You are responsible for ensuring that all information and documents you provide are complete, accurate, genuine, and up to date.

VisaFiling.com will not be responsible for delays, refusals, losses, or additional costs caused by incorrect, incomplete, false, misleading, expired, or late information provided by you, your agency, your representative, or any third party acting on your behalf.

13. Cookies and Analytics

VisaFiling.com may use cookies, analytics tools, pixels, or similar technologies to:

• Understand website traffic
• Improve website performance
• Measure advertising campaigns
• Improve user experience
• Detect technical issues
• Support retargeting or marketing campaigns

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

If we use tools such as Google Analytics, Meta Pixel, or similar services, those third-party providers may process limited technical or usage data according to their own policies.

14. Marketing Communication

With your consent or where allowed, VisaFiling.com may send you service updates, travel-document information, offers, reminders, or marketing communication.

You may request to stop receiving promotional messages at any time by contacting us.

Even if you opt out of marketing messages, we may still send important service-related messages about your enquiry, application, payment, documents, or case status.

15. Children and Minors

VisaFiling.com does not knowingly collect information from children or minors without the consent of a parent, guardian, or authorized representative.

If an application involves a minor, the person submitting the information confirms that they have legal authority to provide the minor's information and documents.

16. International Data Processing

Because visa and travel-document services often involve foreign governments, official portals, cloud systems, payment providers, and technology services, your information may be processed or accessed outside Pakistan where required for service delivery.

By using VisaFiling.com, you understand and agree that your information may be transferred, submitted, stored, or processed in another country where necessary for the requested service.

17. Third-Party Links

VisaFiling.com may contain links to official government websites, embassy portals, payment gateways, travel websites, or other third-party services.

We are not responsible for the privacy policies, content, security, availability, fees, or practices of third-party websites or services.

You should review the privacy policy of any third-party website before submitting personal information or making payment through it.

18. Data Breach or Security Incident

If VisaFiling.com becomes aware of a security incident involving personal information, we will take reasonable steps to investigate, reduce harm, secure affected systems, and notify affected users or relevant authorities where required by applicable law or where we consider notification appropriate.

19. Changes to This Privacy Policy

VisaFiling.com may update this Privacy Policy from time to time.

The updated version will be posted on this page with the revised last-updated date.

Continued use of VisaFiling.com after updates means you accept the revised Privacy Policy.

20. Contact Information

For privacy questions, document deletion requests, correction requests, or data-related concerns, please contact:

• VisaFiling.com
• Pakistan Office: Office 107, Arooj Arcade, F-10 Markaz, Islamabad
• Email: support@visafiling.com
• Corporate Email: partners@visafiling.com
• Website: www.visafiling.com